Sales Policy

Which payment methods are available?
To pay for your order, you can use two options: Credit Card and PayPal.

Who is responsible for shipping my order?
Shipping is via DHL Express.

What are the shipping costs?
Shipping is free for all orders made in Portugal. For other locations, the shipping costs are 9€. However, shipping is free for any worldwide location for orders over 190€.

How long will it take for my order to be shipped?
If the Wonther jewels are in stock, we’ll need 3 business days to prep and ship your order. Otherwise, if you ordered jewels that are out of stock, shipping can take from 1 to 2 weeks.

Is there a way to track my shipment status?
Yes. You can follow your shipment status using a code we’ll provide you with once your order is shipped.

Can I cancel my order?
Yes, you are free to cancel your order as long as it has not yet been shipped, and your payment will be refunded.

To which countries do you ship Wonther Jewelry?
We ship worldwide.

If you wish to ask us any question, please contact us via hello@wonther.com.